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Troubleshooting a BSOD

Posted: 24 Feb 2019, 11:47
by Mugsy
My desktop did at least one random restart last night (came out of the shower to find my desktop rebooting all of a sudden). Didn't think much of it then as it was late and I wanted to hit the sack. This morning, after starting up the PC, it froze. After doing a manual restart, the desktop was stuck in a restart loop with two BSOD messages. Manually switched my PSU off for 15 sec and powered back on. It seemed to load to windows fine and gave me the following problem details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF8800B1D5FB8
BCP3: FFFFF8800B1D5820
BCP4: FFFFF880010E72FF
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\022419-15397-01.dmp
C:\Users\XYZ\AppData\Local\Temp\WER-29094-0.sysdata.xml

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Anyone got any advice on how to further diagnose the issue?

Frantically backed up a tonne of stuff this morning... I think I'm going to be working off a USB drive for the immediate future (or indefinitely to save myself these headaches).

Re: Troubleshooting a BSOD

Posted: 03 Mar 2019, 14:26
by Mugsy
Cleaned out dust yesterday and the tower hasn't had any random restarts or BSODs in the past 24hrs... but still took it back to the shop today. Figured it best that I be sure about how faulty it is.

Re: Troubleshooting a BSOD

Posted: 10 Mar 2019, 11:29
by Mugsy
Got my PC back yesterday. It was the CPU fan that was on it's way out. I thought one of the fans didn't sound right.

Got it replaced as part of the standard diagnosis cost which was nice... thoroughly recommend buying complete systems with self chosen parts from Umart if you're like me and don't have much time to diagnose this stuff these days.